Last updated: 18 July 2026
This policy explains how cancellations and refunds work for paid listing plans on Love Guisborough, operated by Love Guisborough (“we”, “us”, “our”). It should be read alongside our Terms & Conditions and Pricing page.
What this policy covers
This policy applies to our paid listing plans: Standard (£10/month), Shop (£30/month), Featured (£50/month), and Shop + Featured (£80/month). Our Free listing and our free Charity/Club tier involve no payment, so there is nothing to refund on those.
Billing and cancellation
All paid plans are billed monthly, with no annual commitment. You can upgrade, downgrade or cancel your plan at any time.
When you cancel:
- future billing stops — you won’t be charged again from the next billing date;
- your paid features remain active until the end of the current paid month you’ve already paid for;
- after that, your listing [reverts to the Free tier / is unpublished — CONFIRM EXACT BEHAVIOUR WITH MIKE], so your business stays on the directory unless you ask us to remove it.
As standard, we do not provide partial-month refunds for the remaining days of a paid period once it has started — you keep access to the paid features until the period ends. This is subject to your statutory rights below.
Your consumer rights
As a consumer purchasing a digital service online, you may have a statutory right to cancel within a set period after purchase. [LEGAL REVIEW REQUIRED: confirm how the 14-day cancellation right under the Consumer Contracts Regulations applies to these subscriptions, including where a service has already started, before stating anything definitive here.] Nothing in this policy affects your statutory rights.
Featured placement
Featured placement is limited by slot availability and can only be purchased when a slot is open. If you cancel a Featured plan, your featured slot may be released and offered to another business.
Payments
Payments are processed securely by our payment provider via WooCommerce ([PAYMENT PROVIDER — to confirm]). We do not store your full card details.
How to cancel or request a refund
To cancel your plan or ask a question about billing or refunds, email us at hello@loveguisborough.co.uk and we’ll be happy to help.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above.